"Search Mode" Notification:
There are reported issues of consumers experiencing where the Kevo app stays in “search mode” when performing lock/unlocking through the Kevo app.The issue is related to the phone/device on iOS 12.1.1 and 12.1.2 losing Bluetooth connection between the phone and the lock.The Kwikset Team is in process of reporting the issue to Apple as well as investigating possible fixes. Updates will be provided as soon as available.
Holiday Suport Hours:
Thursday - 4/18 | 6:30 AM to 2:30 PM PST
Friday - 4/19 | Closed – Friday Before Easter
Saturday - 4/20 | 6:30 AM to 2:30 PM PST
Sunday - 4/21 | Closed
Monday - 4/22 | 7:00 AM to 4:00 PM PST
Please note that any warranty support emails sent during the holiday closures will result in a delayed response. Our Call Center Support hold times and email response times are longer than usual after holiday closures, please be patient with us during these times.