My lock is unresponsive

  1. If using a smart device, hold the smart device close to the Baldwin® Evolved set and touch the lock. If your smart device doesn't vibrate, and the Bluetooth symbol (located at the top of your screen) doesn't flash, this is an indication that there is no Bluetooth communication. Make sure the app is open (either in background or foreground) and you are signed in to the correct account in your mobile app. Make sure Bluetooth is turned on and that Bluetooth sharing is enabled. You can change your Bluetooth sharing settings on an Apple device by navigating to Settings > Privacy > Bluetooth Sharing.
  2. Make sure you are touching the lock on the touch surface.
  3. Make sure the batteries in the interior assembly are good and correctly installed. If you are using a fob, make sure the fob battery is good. The Kevō fob's battery is good if its LED flashes green for several seconds when you press the button on the fob.
  4. Temporarily remove the interior Kevō assembly from the door, and make sure that both cables are connected tightly and not damaged.

If the problem persists, call customer support

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