Follow these instructions to successfully update your firmware:
STEP 1: Open Kevo App > Select the Lock
STEP 2: Before updating, touch the lock’s front rose to activate Bluetooth
STEP 3: Touch “Update Lock” to start the Software Update
STEP 4: Press the “Program” button” in the back of the lock. NOTE: Might need to remove cover to access the “Program” button.
STEP 5: Wait for update. NOTE: Leave the phone next to the lock when the update starts
STEP 6: Lock Info > v1.5.37 will confirm successful update