Follow these instructions to successfully update your firmware: 

STEP 1: Open Kevo App > Select the Lock

STEP 2: Before updating, touch the lock’s front rose to activate Bluetooth

STEP 3: Touch “Update Lock” to start the Software Update

STEP 4: Press the “Program” button” in the back of the lock. NOTE: Might need to remove cover to access the “Program” button.

STEP 5: Wait for update. NOTE: Leave the phone next to the lock when the update starts

STEP 6: Lock Info > v1.5.37 will confirm successful update