FAQs

• Why does my Baldwin® Evolved unlock when I want to lock?
• Why does my Baldwin® Evolved lock when I want to unlock?
• I have installed my lock but the latch will not correctly extend or retract/I hear a clicking sound
• I cannot pair/enroll my smart device during the set up process
• The lights on my lock just sweep blue when I try to lock/unlock my door
• Why does my lock flashes red after locking/unlocking?