FAQs
- Why does my Baldwin® Evolved unlock when I want to lock?
- Why does my Baldwin® Evolved lock when I want to unlock?
- I have installed my lock but the latch will not correctly extend or retract/I hear a clicking sound
- I cannot pair/enroll my smart device during the set up process
- The lights on my lock just sweep blue when I try to lock/unlock my door
- Why does my lock flashes red after locking/unlocking?
- My lock batteries didn't last a year?
- The status LED on the interior cover doesn't light up
- Why is there a red light flashing on the back panel of my lock?
- Why is my Baldwin® Evolved Smart Lock NOT beeping?
- Why is my Baldwin® Evolved Smart Lock beeping?
- I set up my lock but I do not see it on my smart device
- My Bluetooth is on, but my smart lock still won't work?
- I cannot confirm my account/I did not get an email
- My lock is unresponsive
- My Baldwin® Evolved lock is activating without touching It?
- What is my Baldwin® Evolved smart lock communicating via the interior LED light?
- What is my Baldwin® Evolved smart lock communicating via the light colors and patterns on the front face of the lock?